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Upload failing on Getting Service Information

Question asked by woodster5 on Jul 4, 2019
Latest reply on Aug 6, 2019 by JTedrick-esristaff

Hi,

I have a problem where my survey won't submit answers and is stuck on 'Getting Service Information'.  I think the problem has arisen because the survey was updated, possibly making the surveyors version incompatible with the new schema (it also contains numbered repeats).

 

So far, I have tried following advice on https://doc.arcgis.com/en/survey123/desktop/get-answers/troubleshootgetanswers.htm 

I have created a copy of the Survey, then I have manually modified the SQLlite database using DB Browser to point to the URL of the new version of the survey.  I then open Survey123, however whilst it shows the records in the outbox of the new survey, there is no data in any of the records.

 

Attempts at exporting the SQLlite file have also failed.

 

Any help gratefully received.

 

Claire 

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