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Feature Reports Failed - Not Enough Credits

Question asked by BeckyNeu on Jul 3, 2019
Latest reply on Jul 9, 2019 by BeckyNeu

When using the feature reports functionality, I am receiving this error message: Generate reports failed: You do not have enough credits to perform this operation. Contact your organization administrator for assistance.”


However, this release (6/28/19) states "As of today, and until the next release of ArcGIS Online (planned for October 2019), you can generate as many reports as you want for free. Starting October 2019, feature report generation will consume 2.5 credits per report file generated."


How can I resolve this error?