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Survey123 Report Template "Failed to Print Map" Error

Question asked by mbaragona on Jun 24, 2019
Latest reply on Jun 25, 2020 by j.moore-esristaff

I have created a report template for a Survey123 form that references a web map that I have created in order to print the map with some additional layers and custom symbology. The reports have run well from my own account/test surveys. However, when I try to print a report that somebody else in my org submitted, the process times out and I get an error saying 


Failed to print map for ${property_location|mapSettings:"[map id number]":145000}. Navigation Timeout Exceeded: 180000ms exceeded. 


The map referenced is currently set to Everybody for sharing permissions, and the point from the submitted survey in question does show up on the map. I'm at a loss.




I was able to get the map to print, but only after going to the web map and moving the location of the point in question. This doesn't seem like a real solution, but I guess it's an ok work-around.