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Survey123 Webhook Doesnt Work For Only One User

Question asked by Joerodney Champion on Jun 20, 2019
Latest reply on Aug 1, 2019 by j.moore-esristaff

Built a survey and have been using it flawlessly for quite some time. I have many different users logging in and submitting surveys without issue until....


There is one user that has been accessing my survey via the web form and successfully submitting data. But on this survey I have a webhook attached which triggers an email to go out. But when this one user (who access the survey from their own WIFI connection) the data submits but it doesn't trip the webhook to run. For some reason it appears something is blockign the webhook from running when on their network.


I have tried running the survey on my own laptop on their network and I get the same issue...the webhook isnt triggered.


Any ideas on the cause of this?