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Apps loading on desktop but not player on phone and fuzzy images

Question asked by sjohnson_CityofLubbock on Jun 14, 2019
Latest reply on Jun 27, 2019 by ESoekianto-esristaff

Good afternoon!

 

I have 2 apps that are causing some grief:

 

1) I made one using the Map Viewer template.  It works just fine in the AppStudio Player on the desktop.  However, when I try to view it on the phone, I can see the start screen, but when I go to open the map, it just has the wait circle forever and never loads the map.  What do I need to do to be able to see this one the phone?

 

2) I made one using the Map Tour template.  This one I can see on my phone just fine.  However, the images for each location in the list view are fuzzy!  The same image in the pop-up though is clear.  How do I make the list view have clear photos? (I attached examples).

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