AnsweredAssumed Answered

Unable to Upgrade Pro 2.3.3 from 2.3.2

Question asked by shawnroberts on Jun 10, 2019
Latest reply on Jun 17, 2019 by shawnroberts

Hi all, I'm attempting to upgrade to Pro 2.3.3 but every time I do I get a "Microsoft Installer failed to Run. Fatal Error during Installation". The logs show a "ERROR MSIInstallProduct failed: error code = 1603". I've never had any issue installing before. 

 

I've went through some steps trying to clear this error 

   -  Followed this guide

   - cleared temp files there is now nothing in it

   - ensured no locks existed (did a reboot then tried an install)

   - it's not permissions as I'm running as admin

 

Before I completely uninstall 2.3.2, I just wanted to see if any one has experienced this and how they went about solving it. 

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