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Error executing tool. Get Layout Templates Info : End tag 'ft' does not match the start tag 'Null'

Question asked by dwebb_BCGISID on May 17, 2019

We have a custom print service that has been throwing an error in the logs; "Error executing tool. Get Layout Templates Info : End tag 'ft' does not match the start tag 'Null'."

 

Does anyone know what that means or how to troubleshoot it?

 

Thanks!

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