User A created an mxd and saved it. They are able to open it on any computer (all running the same version - this has been checked). There are a few mxds where this has occurred.
User B cannot open the mxd (using the same computers as User A) and gets the following: "opening the selected arcmap document failed" error msg. MXD doctor results in "error reading maps from map document. No map document parts can be recovered". A new install has not fixed the issue. Nor has renaming ESRI to ESRIold or Normal.mxt to Normal_old.mxt.
I'm assuming it's something to do with his profile. I had originally thought he was using a newer version but this is definitely not the case when I double checked yesterday. I have a copy of his ESRI profile for comparison purposes but am not sure what makes his special.
Any ideas would be appreciated.
Further...
Using ArcCatalog to attempt to preview the file results in "ArcGIS for desktop has encountered a serious application error and is unable to continue". No such error on any mxds I can open.