Organization admin account unable to download ArcGIS Pro and ArcGIS Desktop

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05-13-2019 06:31 AM
DeborahSmallwood
New Contributor

I am working with a nonprofit to implement the ESRI nonprofit program and a charter school to implement the ESRI K-12 program. In both cases, an organization admin account has been set-up and given privilege to access ESRI.  However, also in both cases, when the admin account logs into My Esri they are informed that they do not belong to any organization and need to request permission to join.  The Members tab on each Organization page clearly shows that the accounts are properly set-up as administrators.

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George_Thompson
Esri Frequent Contributor

I would recommend contacting Esri Customer Service for this issue; https://www.esri.com/en-us/contact#c=us&t=3

--- George T.

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George_Thompson
Esri Frequent Contributor

I would recommend contacting Esri Customer Service for this issue; https://www.esri.com/en-us/contact#c=us&t=3

--- George T.
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