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Organization admin account unable to download ArcGIS Pro and ArcGIS Desktop

Question asked by deborahsmallwood on May 13, 2019
Latest reply on May 13, 2019 by George_Thompson-esristaff

I am working with a nonprofit to implement the ESRI nonprofit program and a charter school to implement the ESRI K-12 program. In both cases, an organization admin account has been set-up and given privilege to access ESRI.  However, also in both cases, when the admin account logs into My Esri they are informed that they do not belong to any organization and need to request permission to join.  The Members tab on each Organization page clearly shows that the accounts are properly set-up as administrators.

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