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Organization admin accounts unable to download ArcGIS Pro and D\

Question asked by deborahsmallwood on May 13, 2019
Latest reply on May 17, 2019 by jbeaton-esristaff

I am working with a nonprofit organization implementing the ESRI nonprofit program and a charter school implementing the K-12 program.  In both cases, a default administrator account has been set-up and the accounts have been given access to ESRI privileges.  In both cases when the administrator accounts login to My ESRI they are told that they do not belong to any organization, yet the Organization tab in ArcGIS Online clearly shows them as members with admin privileges.