Hi Maya Christine,
I'm sorry to see you are having issues, but you are currently in the GeoNet group of Esri Netherlands, focused on data for the Netherlands, and I'm afraid we can't help you with your query. It might be better to post your question in the GeoNet group of our colleagues from Esri Indonesia https://community.esri.com/groups/arcnesia. You can also contact them directly: http://esriindonesia.co.id/technical-support-resolving-technical-incidents.
Best of luck,
Jeske
