Permanent ArcGIS Desktop license stopped working

[khalidmwakoba]

Hi everyone, 

I have a perpetual/permanent ArcGIS desktop licence under the SCGIS conservation program which worked for few months before it recently stopped working. When I try to launch it I get the message which says 'my license is in need of a repair operation, access the ArcGIS administrator to repair your licences'. All the extensions show they are still up to date and I don't see an option of repairing it on the administrator though I unsuccessfully did try to repair it through uninstall> repair. While I was on the ArcGIS administrator I could see that the authorization status of the desktop is "untrusted" and not 'yes' like the extensions. My customer number is 575586. 

Thanks for helping.

[DanPatterson_Retired]

I wonder if it is related to this....

https://community.esri.com/community/esri-software-security-privacy/blog/2018/11/15/important-update... 

[TimCraig]

Hi Dan - That change isn't being applied until 9 PM this evening. 
Also, that update won't affect licensing. 

[DanPatterson_Retired]

Ahhh … I new it was today somewhere yesterday so I wasn't sure if it was local time rollout or Redlands

Ruled one issue out at least

[khalidmwakoba]

It stopped working couple of weeks ago and not yesterday 

[MelitaKennedy]

Hi, 

What software version do you have? Have you recently updated the operating system?

Melita

[MelitaKennedy]

If you're on 10.3.1, and upgraded to Windows 10, check out this technical article: https://support.esri.com/en/technical-article/000013232

[khalidmwakoba]

Hi, I use 10.6 on windows 7 professional and i have never updated it before.

[Christopher28 · Accepted solution]

Hello,

you can optionally delete the trust storage and reset and reauthorize the license via myesri and the function "Restore lost license".

How To: Clear or delete trusted storage for concurrent-use and single-use licenses 

[khalidmwakoba]

Hi,

After following the article it worked out without any problem.

Thanks