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DNS problem when I access to Portal from an external machine

Question asked by Tamara_AJ on Mar 28, 2019
Latest reply on Apr 2, 2019 by Tamara_AJ

Hi all,

 

I read doc and see answers in this forum about a similar problem, but i doesn't see the same characteristics that my problem.

 

I am using a VM. I rename the machine "alma" and add a DNS "local.int" like ESRI support says to me.

 

I install ArcGIS Server and etc. by ArcGIS Enterprise Builder in this VM, the installation works perfectly.

 

But, when I try to access to server from another PC i need to write the IP of VM instead of namemachine.domain.int to access to server, so I need to write https://XX.XX.XX.XXX:6443/arcgis/manager/site.html instead of https://namemachine.domain.int:6443/arcgis/manager/site.html or https://namemachine.domain.int/arcgis/manager/site.html . My first question if it's logic or not ? And why ?

 

Also, there is the big problem. When I also try to access to Portal from outside the VM, if I write https://namemachine.domain.int/portal/home/organization.html or https://namemachine.domain.int:7443/portal/home/organization.html or https://XX.XX.XX.XXX:7443/portal/home/organization.html there is the result :

 and few seconds later this ->

 

If i write this https://XX.XX.XX.XXX/portal/home/organization.html this is the result : 

 

 

So, we need to access to Portal from outside our VM and I don't know what to do to fix this problem. Because in fact if I install all the products with ArcGIS Enterprise Builder, this do a correct installation, right ? Because I see in doc that it can be a problem with WebAdaptor configuration name : https://support.esri.com/en/technical-article/000015445 but I see and the name of WA is the correct https://namemachine.domain.int/portal so it can't be that. 

 

Thanks in advance and I hope we can fix it.

 

Tam.

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