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AGOL popup appending portal URL onto hyperlinks

Question asked by FranklinCountyPaGIS on Mar 20, 2019
Latest reply on Mar 20, 2019 by rscheitlin

I just ran into this issue, and I was wondering if this was a organization security setting.

 

I am working in two AGOL accounts.  One is my own that I administer, and I have no problems with the pop up URLs, they work as they should (i.e. I create a custom popup and specify an attribute as my website link, & voila! popup has a nice link to an outside URL that works fabulously).

 

The second AGOL account is for an organization and I am a user who can create web maps.  But creating a popup with a custom website URL results in it appending the organizations portal URL to the beginning of whatever website I have in my attributes. 

 

i.e. "www.google.com" in the attributes becomes "<organization>.maps.arcgis.com/home/webmap/www.google.com"

 

My only guess is that it is a security setting...

 

Since I do not administer the second account, they are asking what setting they need to fix in order for the popup URLS to work properly.  

 

Anyone have any ideas?

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