AnsweredAssumed Answered

Map opening failed

Question asked by iriforest on Feb 25, 2019
Latest reply on Feb 26, 2019 by will.woodroof_AFM

Hi everyone,


I have a problem with one of the maps that we use with Collector. We receive the following message when trying to open a downloaded map, or downloading a new one "Map opening failed - The basemap for this offline map was not found. If you`re storing the TPK`s on an SDCARD, make sure is currently inserted." However, the phone has no SDCARD and my colleague is using only the storage from the phone. 

Any ideas how it can be solved?

We tried: to remove map and re-download the map, remove Collector and reinstall it and download the map.


Many thanks,

Claudia Blagu