AnsweredAssumed Answered

Survey123 will not launch on Trimble TDC-100

Question asked by dlnr_jbrito on Feb 7, 2019
Latest reply on Feb 12, 2019 by Philip.Wilson-esristaff

Aloha,

 

This is my first question that I have posted to these boards. But I am running into an issue with my workʻs Trimble TDC-100. Survey123 is unable to open on my TDC-100. I cannot even get to the login page. Upon tapping the app all that I am met with is a white screen and slow response from clicking the home button or trying to close it. 

 

What is kind of weird is my Collector app works flawlessly and we have been using it to take some data. However we needed something more like a form and thats where Survey123 came in. Currently (on samsung work phones) the workflow is to use collector to find an item we want information on, use a custom url to pass on certain fields to survey123, and have our fieldworkers fill out our form. Works flawlessly on Samsung Note 9. 

 

As a side note have tried launching survey123 on its own on the TDC-100 instead of using the workflow described above and still unable to login and am only getting a white screen

 

Thanks,

 

Jon 

Outcomes