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Scene service is missing root node

Question asked by jmukherj on Feb 4, 2019
Latest reply on Jul 21, 2020 by rsm_personal

i am trying to create a web layer from a multipatch layer (right click in ArcPro > Sharing > Share as Web Layer) into portal.  it successfully does it, but when i try to add the hosted scene layer into the scene viewer and get the following error message "scene layer is missing root node".  any idea what that means and how to get around it?

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