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Enterprise: Won't take map offline without signing into ArcGIS Online

Question asked by kparker_Atwell on Jan 7, 2019

I am trying to take a web map offline. I have created my own basemap and loaded it into Collector, but every time I select my own offline area within the app and tap download, it wants me to sign into my ArcGIS Online account. I am already signed into my enterprise account. Why is this happening?

 

I tested the same process multiple times on Thursday 1/3 with no problems. We updated the web map on Friday and after that ALL of my web maps ask for the same thing when I try and take them offline.

 

Help?

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