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trying to print and my print spooler keeps getting turned off....any ideas?

Question asked by triciafragale on Dec 19, 2018

Trying to print GIS map, but everytime the system shuts my print spooler service off and I get nothing.  Also, when I export the map, the PDF is created, but with a gray background.  I do this all the time and I've never had this problem.  I must have hit something somewhere along the way, but I have no idea what...any suggestions how to fix the problem?  I was able to print another map with no 8.5x11.  The trouble I'm having is with an 11x17...they were printing fine and then out of nowhere, this popped up...can't figure out if its an ArcMap issue or a printer issue