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I added tracking to my Collector map using a layer created from the template and then enabled tracking on the map. But the app isn't tracking in field use.

Question asked by mcdowellsonoran on Dec 16, 2018
Latest reply on Dec 17, 2018 by mcdowellsonoran

I constructed the other layers of my map in ArcMap, published them, and added them to an AGOL basemap. They work fine in Collector. But I need to see where people have gone to know what's been covered and what hasn't. I created a tracking layer from the template, added it to the map, and enabled tracking in the map settings. Then I saved the map and downloaded it to my phone to test. The data layers continue to work fine but it's not tracking. 

There's probably a simple explanation that I'm just missing...