AnsweredAssumed Answered

QR Scan doesn't download app

Question asked by J.Lowry_Massey on Dec 3, 2018
Latest reply on Dec 5, 2018 by ESoekianto-esristaff

I'd like to teach my students how to collect data with an app on their smart phone, but can't get it to work myself.

I'm using AppStudio Player and use the View App Live button to test my Quick Report app.  When I scan the QR button nothing happens. The AppStudio Player says "Looks like you haven't downloaded any app."  


OK.  Since I originally posted this I tried it with another phone and it worked fine.  My question now is what could explain it not working on one phone (Huawei), but working fine on another phone (Moto G)?  Could it be settings? I checked and there is enough storage on the Huawei.


I'm developing a tutorial for students, so I need to anticipate solutions to problems with different phones...if possible.


Many thanks,