How should I redownload my free trial of ArcGIS software after switching to a new laptop?

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11-25-2018 06:52 AM
MichaelWeigel
New Contributor

I'm currently about 2 months into a trial of ArcGIS that I downloaded through a code found in the back of a copy of a book called "Getting to Know ArcGIS" purchased via Amazon. I recently had a hard drive crash on my laptop and switched to a newer model. I was able to preserve all of my files, but no downloaded programs were able to be transferred.

What steps should I take to redownload the software onto my laptop? I already used the download code, so I fear that the website won't allow me to download the software to multiple devices. I apologize if this is an obvious question, but thank you in advance for any helpful advice that can be offered.

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DerekLaw
Esri Esteemed Contributor

Hi Michael,

I suggest you contact Esri Customer Service for help,

Contact Us | Esri 

1-888-377-4575 option 5

Hope this helps,

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DerekLaw
Esri Esteemed Contributor

Hi Michael,

I suggest you contact Esri Customer Service for help,

Contact Us | Esri 

1-888-377-4575 option 5

Hope this helps,

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