AnsweredAssumed Answered

what is a "standard" customer

Question asked by mcorning1 on Nov 19, 2018
Latest reply on Nov 19, 2018 by jborgion

I have a new ArcGIS Pro subscription for my nonprofit org. when I attempt to use any Technical Support services I see a message that says, "You do not have access to start chat for the organization selected."


Soteria Institute is listed a "Standard Customer." I can't find a list of capabilities offered to standard customers, so I don't know what else I cannot do.

Does this mean that we can get support only through GeoNet?