error when publishing a multipatch file

[LilibethJimenes_Medina]

hello everyone, I have a question I am trying to share a multipatch file in the portal for arcgis I can share it see it in the list of my content but when opening it in a scene it is not shown and the error appears: "service not found" I am sharing with arcgis pro 2.2 towards the federated portal, I will attach an image so you can understand me better.

Does anyone have an idea of what might be happening or did someone have a similar or similar error? Thanks in advance for your answers.