dhoyesriaustralia-com-au-esridist

Portal Collaboration Issue

Discussion created by dhoyesriaustralia-com-au-esridist Employee on Oct 24, 2018
Latest reply on Nov 4, 2018 by dhoyesriaustralia-com-au-esridist

At my customer's site.

We have established three individual ArcGIS Enterprise 10.6.1 sites using Cloud Builder for AWS Command Line Interface Scripting.

The Sites have all been built using the HA template which provides Portal Content and Config and ArcGIS Server Config on AWS S3 buckets.

 

We have established a Distributed Collaboration between “Hub” and “Core” sites and created a collaboration workspace providing 1-way Core to Hub sync by registration.

 

At the first test, we added a pdf file to the “Core” site and shared the item with the Core2Hub-Collab Group associated with the Workspace.

 

The synchronisation fails – and has done repeatedly – even after dropping and recreating the collaboration/workspace etc.

 

In the Portal Log on the  receiver “Hub” site – we see the following error message (and no other messages at the same time)

 

Type

Message

Time

Source

Machine

User

Code

Process

SEVERE

Content store disk space usage threshold of '10' GB reached. Unable to add item while syncing data.

2018-10-24T05:43:03,477

Sharing

10.0.0.32

219999

9424

 

In the Portal Log on the sender “Core” site – we see the following

 

Type

Message

Time

Source

Machine

User

Code

Process

INFO

An on-demand synchronization job for items in the collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' with participant '5d0f6a7e-9420-498b-b1e9-43fb22b08fad' has completed

2018-10-24T22:12:40,29

Sharing

10.0.0.17

portaladmin

219999

8256

WARNING

A scheduled job synchronizing items of collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' with participant '61f08ddb-638e-4eac-8846-3f07fda3fd15' has failed.

2018-10-24T22:12:40,24

Sharing

10.0.0.17

portaladmin

219999

8256

WARNING

A scheduled job synchronizing items of collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' with participant '61f08ddb-638e-4eac-8846-3f07fda3fd15' has failed.

2018-10-24T22:12:40,24

Sharing

10.0.0.17

portaladmin

219999

8256

WARNING

The import of replication package on portal with id '5d0f6a7e-9420-498b-b1e9-43fb22b08fad' failed.

2018-10-24T22:12:40,19

Sharing

10.0.0.17

portaladmin

219999

8256

INFO

A scheduled job synchronizing the items of collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' is uploading the collaboration replication package (CRPK).

2018-10-24T22:12:39,809

Sharing

10.0.0.17

portaladmin

219999

8256

INFO

Replication package size is '917.92' 'KB'

2018-10-24T22:12:39,725

Sharing

10.0.0.17

portaladmin

219999

8256

INFO

A scheduled job synchronizing the items of collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' found 1 items to send and 0 items to remove.

2018-10-24T22:12:39,572

Sharing

10.0.0.17

portaladmin

219999

8256

INFO

A collaboration scheduled item sync job is processing Enterprise participant with id 61f08ddb-638e-4eac-8846-3f07fda3fd15.

2018-10-24T22:12:38,945

Sharing

10.0.0.17

portaladmin

219999

8256

INFO

A scheduled job synchronizing the items of collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' has started.

2018-10-24T22:12:38,927

Sharing

10.0.0.17

portaladmin

219999

8256

INFO

An on-demand synchronization job for items in the collaboration 'Core2Hub', '371f4bc9a9a849c18294c7ba809e4f38' and collaboration workspace 'fd6e0664ac9746128006742434914b2c' with participant '5d0f6a7e-9420-498b-b1e9-43fb22b08fad' has started

2018-10-24T22:12:38,919

Sharing

10.0.0.17

portaladmin

219999

825

 

Analysis

By examining the invite/response messages when the collaboration was set up we can identify:

  • The participant '5d0f6a7e-9420-498b-b1e9-43fb22b08fad' is the sending guest “Core” portal
  • The participant '61f08ddb-638e-4eac-8846-3f07fda3fd15' is the receiving host “Hub” portal

 

We can see the S3 bucket used for Portal Content for the Host in the AWS console

and we can add content manually to this Portal

 

Why does Hub portal report that less than 10GB is available?

               Perhaps this is a misleading error message and actually means – "cant access the S3 bucket at all" ?

 

I suspect a permissions problem – but cant see what that may be.

Both Portals are configured to use the same AWS IAM credentials

Outcomes