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Printing Service on self-signed Server

Question asked by json.ajax on Oct 23, 2018

Hi all, 


I am running a print error when printing a map with layers hosted on the federated self-signed arcgis server. My Portal (10.6.1) is federated with ArcGIS Server (10.6.1) within a company intranet. Both are on self-signed SSL certificates. A map is published by ArcGIS Pro to create both a map service and feature services for individual layers.

When trying to print a map with the published layers, an error came back saying


Error executing tool. Export Web Map Task: Failed to create layer from service at


If I unchecked those layers, the print service ran successfully. The print service is shared and the service URLs are not broken from both portal and ArcGIS server. 

My guess is the self-signed certificate caused the print service to fail.


Has anybody had this issue? Any help would be appreciated!