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Unable to load Web map on some Apple products

Question asked by Chris.anderson on Oct 19, 2018

My agency is running into a problem where a Web map does not load on some Apple phones and iPads (see link below). The map starts to load, then refreshes and tries to load again. This repeats several times before an error message is presented (see below, from Safari). One the same device, it also fails using Chrome. We have sent out requests for staff to open the map and have determined in is not a carrier or iOS issue. We have started to look at things like firmware or security certificates. Has anyone else had this issue?

 

If you would like to test, here's a link to the map:  http://myfwc.maps.arcgis.com/apps/View/index.html?appid=87162eec3eb846218cec711d16462a72

 

Any help you can provide is greatly appreciated.


Chris Anderson

Florida Fish and Wildlife Conservation Commission

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