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Tile layer set to refresh only does so when zoom/pan.

Question asked by deez3sons on Oct 20, 2018

I have a series of AGOL maps feeding an operations dashboard. The maps have live point data which refresh nicely based on the  Refresh property in AGOL. The tile layer which shows weather radar data however and is an ArcGIS service only updates when map extent changes. This is despite the refresh layer being set on it as well. Any ideas on this?