AnsweredAssumed Answered

AWS EC2: Impossible to connect to Portal

Question asked by egofer on Oct 11, 2018
Latest reply on Oct 12, 2018 by egofer

Hi all,

 

We are trying to deploy Portal for ArcGIS on Amazon EC2 using the ArcGIS Enterprise 10.6.1 AMI on Ubuntu following the ESRI documentation. The installation of the AMI is correct, ports 7080 and 7443 have been opened and Portal is running correctly without any apparent error. So far so good, the software is all installed and licensed. The problem arises when accessing the Portal for the first time:

 

https://54.172.xxxx.xxx:7443/arcgis/home

 

After trying to connect the browser it ends up throwing an error:

 

The connection has expired

 

The server 172.31.68.112 is taking too long to respond.

As you can see it is trying to connect to the private ip, not the public, but I do not know why this is.

 

On the other hand I can access the Portal Administrator Directory without problems:

 

https://54.172.xxxx.xxx:7443/arcgis/portaladmin/

 

Any idea would be greatly appreciated.

Outcomes