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Workforce Error: dispatchers in workforce unable to create or edit assignments - only my admin account can

Question asked by karen_firstname on Oct 10, 2018
Latest reply on Oct 19, 2018 by cgillgrass-esristaff

I created a project in Workforce under an admin account, and I've designated 4 other accounts from my organisation as dispatchers. All of the dispatchers can see the dispatcher map, layers, and previously created assignments. However, the dispatchers can't create new assignments or edit assignments -- an error comes up saying:

 

"There was a problem and the assignment could not be created. Please try again later."

 

Only the admin account can actually create the assignments at the moment. I've shared everything with the organisation - all layers, maps, etc. - and the "assignment" feature class is editable on AGOL. Haven't seen anyone else come across this error, so any advice is welcomed!

 

Cheers,

Karen

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