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MS Word error upon generating reports

Question asked by cjs041 on Oct 9, 2018
Latest reply on Oct 12, 2018 by ZWang-esristaff

I am receiving the following message from Word upon generating reports:  "We're sorry. We can't open [report name] because we found a problem with its contents." Details:  "HRESULT 0x80004005" "Location:  Part: /word/header1.xml, Line: 0, Column: 0."


I have a number of reports with the same format and identical headers. Reports for all of these were generating without errors until the last two that were created. The previous reports with identical headers are still generating without issue. However, it seems each subsequent report template created gets this error. I have tried rebuilding the headers from scratch, but continue to get the same message. I've also tried the open and repair function with no luck. This message does not appear when opening these documents from their folders, only when generating the reports.


The report will still open despite what the error says, but I don't want people calling to report this issue every day when these surveys go public. The Word file is attached. Any ideas?