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ArcGIS Desktop 10.5 no longer opens

Question asked by mansij_MontVA_GIS on Oct 2, 2018
Latest reply on Oct 5, 2018 by aam-esristaff

My dept director's ArcMap stopped opening/working, so I tried uninstalling and then reinstalling. At the ArcGIS Administrator step to authorize the single use basic license, after clicking 'Authorize Now' everything just hung on the spinning wheel. This is Windows 7 Professional. I cannot get ArcGIS Administrator or any other related program to open.