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10.6.1 New Install - Error The server was unable to access the URL

Question asked by Joseph.Dillard on Sep 27, 2018
Latest reply on Oct 2, 2018 by Joseph.Dillard

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"The server was unable to access the URL 'https://geocmtdev001:6443/arcgis/services'. Please check your firewall and security settings. For more information, see the ArcGIS Server help topic Ports used by ArcGIS Server. You can access this topic in the table of contents by navigating to Administering ArcGIS Server > Securing your ArcGIS Server site > Configuring a secure environment for ArcGIS Server."

Getting the error above on a Windows 2012r2 VM, that previously ran 10.3.1 with no issues. VM is for development, not on a domain. However I also have two VMs in production that when testing 10.6.1 have the same issue.

I have double checked permissions on all folders, opened up ports and gave the exe's permission through the firewall.

Any ideas?

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ZKhan-esristaff

Sep 28, 2018 6:40 AM

Do you have a DNS alias for the servers?

Try installing the GP service startup patch for version 10.6.1: ArcGIS Server Geoprocessing Service Startup Patch

Is there anything in the logs? Logs can be found in arcgisserver\logs\Machine.domain.com

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Joseph.Dillard @ ZKhan-esristaff on Oct 1, 2018 6:01 AM

No DNS Alias. Two of the servers are on a domain, the test VM is not on a domain.

I tried installing the GP Patch, didn't help still same issue. Also tried installing all patches, still same.

As a test I reinstalled 10.3.1 on one of the servers, and was able to create a site with no issues.

Log file should be attached.

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server-20180930.165606-3224-0.0.log.zip2.2 KB

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DUrbach-esristaff

Sep 28, 2018 8:05 AM

Hello Joseph,

I have a suspicion this could be related to a Windows update. Would it be possible for you to generate a list of the installed Windows updates that I could compare to a Windows 2012 R2 machine that is functioning on my end?

You can use the following command:

wmic qfe list brief /format:texttablewsys > "%USERPROFILE%\hotfix.txt"

That will put the file in C:\Users\<your username>\hotfix.txt

Thanks,

Danny

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Joseph.Dillard @ DUrbach-esristaff on Oct 1, 2018 5:59 AM

Added the hotfix.txt as an attachment.

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hotfix.txt.zip1.2 KB

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Joseph.Dillard Oct 2, 2018 7:33 PM

From the logs: Access to this resource is not allowed /arcgis/rest/admin/reinitialize

Everything in the logs looks good to this point.

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5 Replies

ZKhan-esristaff Sep 28, 2018 6:40 AM
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Correct Answer
Do you have a DNS alias for the servers?
Try installing the GP service startup patch for version 10.6.1: ArcGIS Server Geoprocessing Service Startup Patch

Is there anything in the logs? Logs can be found in arcgisserver\logs\Machine.domain.com
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- Joseph.Dillard @ ZKhan-esristaff on Oct 1, 2018 6:01 AM
  Mark Correct
  Correct Answer
  No DNS Alias. Two of the servers are on a domain, the test VM is not on a domain.
  I tried installing the GP Patch, didn't help still same issue. Also tried installing all patches, still same.
  As a test I reinstalled 10.3.1 on one of the servers, and was able to create a site with no issues.
  
  Log file should be attached.
  Attachments
  - server-20180930.165606-3224-0.0.log.zip2.2 KB
  Like • Show 0 Likes0
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DUrbach-esristaff Sep 28, 2018 8:05 AM
Mark Correct
Correct Answer
Hello Joseph,
I have a suspicion this could be related to a Windows update. Would it be possible for you to generate a list of the installed Windows updates that I could compare to a Windows 2012 R2 machine that is functioning on my end?
You can use the following command:
wmic qfe list brief /format:texttablewsys > "%USERPROFILE%\hotfix.txt"
That will put the file in C:\Users\<your username>\hotfix.txt
Thanks,
Danny
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- Joseph.Dillard @ DUrbach-esristaff on Oct 1, 2018 5:59 AM
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  Correct Answer
  Added the hotfix.txt as an attachment.
  Attachments
  - hotfix.txt.zip1.2 KB
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Joseph.Dillard Oct 2, 2018 7:33 PM
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From the logs: Access to this resource is not allowed /arcgis/rest/admin/reinitialize
Everything in the logs looks good to this point.
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10.6.1 New Install - Error The server was unable to access the URL

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