AnsweredAssumed Answered

Unable to Download Collector with Google Play

Question asked by shawnroberts on Sep 18, 2018
Latest reply on Sep 18, 2018 by shawnroberts

I have three Samsung Galaxy Tablets with 7 inch displays, however in the app store when I try to download collector onto them it says "Your device isn't compatible with this version". After checking the minimum requirements I'm fairly confident these tablets do in deed meet them.



Android 4.2 (Jelly Bean) or later   (the tablets all have 4.4 or later)

Processor: ARMv7 or later, or x86  (tablets all have 1.2GH quad core)

OpenGL ES 2.0 support. 

Precise location (GPS and network-based) support (has capability)


So I'm just wondering if it's a screen size issue? We do also have two Samsung Galaxy 10 inch tablets and they are able to download the app perfectly fine (albeit they have a bit different processors, but still meet the specs). Has anyone encountered this type of issue?