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Share as Web layer "portal does not support this share type"

Question asked by amynewsam on Sep 14, 2018
Latest reply on Sep 18, 2018 by amynewsam

I am trying to upload a georeferenced raster to AGOL to use as a custom basemap in a story map.  I've tried multiple ways - I tried doing a tile package, but it got hung up at the half-way point and couldn't proceed (which is odd because it's just a low-res graphic).  I tried using the "Share as Web Layer" function, but it says my portal does not support this share type.  Any advice would be much appreciated.