AnsweredAssumed Answered

User info cached on device? Collector for ArcGIS

Question asked by gisninja on Aug 28, 2018
Latest reply on Aug 29, 2018 by gisninja

I am using Collector with Portal for ArcGIS with portal-tier authentication.  I have several users who cannot see data when a web map is opened.  The map is shown in the available maps but no layers are displayed.  If I give the user a different iPad and have them login they are able to open the map and all data is displayed.  Definitely related to something being stored on the iPad.  I can have two users logout of Collector, trade devices, login, and layers are shown.  However, once it happens to a user on a device no amount of rebooting, logging out, or closing and reopening Collector will fix the issue.