AnsweredAssumed Answered

Portal Error - The portal site is currently unavailable. Please contact your portal administrator to resolve the issue (Log files attached)

Question asked by sam.jackson.rbc on Aug 22, 2018
Latest reply on Oct 21, 2019 by Islam.Saeedesrinea-esridist



I've recently inherited a  portal configuration (version 10.6). The apps seemed to be running fine yesterday; however, now they are down and I am unable to access the portal homepage.


I've attached the .log files under <install dir>\framework\runtime\tomcat\logs folder - as far as i can gather the problem seems to be outlined here:


'Cannot connect to database: jdbc:postgresql://localhost:7654/gwdb Connection refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.'


Any help would be appreciated. I'm a long time ESRI user, first time portal admin!