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ArcMap Print window hidden

Question asked by frenkelj on Aug 21, 2018

Hi,

We are having a big problem with ArcMap (10.6.1) under Citrix 7.15. When you open the Print or Export Map window from the File menu, the window stays hidden behind the main ArcMap window.Moving the main window aside is not possible because it is not active, so the user gets totally stuck.

Has anyone else had this problem and been able to solve it, or has anyone any clue how to solve it?

We wanted to upgrade to 10.6.1 because 10.5.1 is not compatible with Citrix 7.15, and 10.6(.1)  is. ArcMap 10.5.1 has the same problem. And Citrix 7.14 is almost end of support.

 

Joris Frenkel, Staatsbosbeheer, the Netherlands

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