My company replaced computers without telling me. How do I transfer my licenses with the old computers gone?

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08-13-2018 03:21 PM
TiffanySprague
New Contributor III

My non-profit has 4 ArcGIS licenses. Over the weekend and without my prior knowledge, all the existing computers were removed and replaced. Is there any way to transfer the licenses to the new machines or will I have to reinstall all the licenses? If the latter, do I follow the same technique I use annually at license renewal?

Thanks.

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1 Reply
ModyBuchbinder
Esri Regular Contributor

You open a call in esri support (or local distributor), explain the problem and ask to release your licenses.

Once they are released you can use them again.

Have fun