AnsweredAssumed Answered

Side-loaded Basemaps not appearing in Collector after Ipad Update

Question asked by Matt985 on Aug 7, 2018
Latest reply on May 6, 2020 by CLawrence-esristaff

On my Ipad I have created a TPK which I used as a base map for my downloaded maps on COllector.  The basemap was side loaded a while ago using Itunes.


My Ipad recently had a major update - going from Version 9 to Version 11.


Now when I use Collector to download a map onto my device, I can see my basemap TPK in the Choose Basemap section, however when I click on it to choose my work area nothing appears - just a blank square, so am unable to download a map (see attached photo)


Has anyone had this problem before and is able to suggest possible workarounds?