I'm sure I'm experience first-time user error. I wanted to download a topop map of North America and I believe I chose the correct Topographic map from the ArcGIS Live dropdown. I selected the map area and the extension was able to generate the map in the Compilation window. I click download and it gets to 10% and says "ERROR: Timeout exceeded" in the status bar.
It seemed easy enough to get started but it would be great if anyone would help me troubleshoot.
I'm working with a 2017 MacBook Pro on High Sierra, Adobe Illustrator 21.0.2, and ArcGis trial account.