AnsweredAssumed Answered

Timeout Error when downloading

Question asked by Hello_Smilodon on Aug 6, 2018
Latest reply on Aug 8, 2018 by Steven_Moore-esristaff

Hello everyone,


I'm sure I'm experience first-time user error. I wanted to download a topop map of North America and I believe I chose the correct Topographic map from the ArcGIS Live dropdown. I selected the map area and the extension was able to generate the map in the Compilation window. I click download and it gets to 10% and says "ERROR: Timeout exceeded" in the status bar. 


It seemed easy enough to get started but it would be great if anyone would help me troubleshoot.


I'm working with a 2017 MacBook Pro on High Sierra, Adobe Illustrator 21.0.2, and ArcGis trial account.


Thank you!