AnsweredAssumed Answered

webapp builder template custom scale not updating

Question asked by vteyesriaustralia-com-au-esridist Employee on Aug 1, 2018
Latest reply on Aug 2, 2018 by vteyesriaustralia-com-au-esridist

arcgis portal 10.5.1


Hi, we have a strange behaviour with the custom scale on arcgis portal not accurately reflected on web application that is created from it. Below are steps to replicate it


  1. Create a webappbuilder template(no layers needed, just a basic one)
  2. export as template(make sure you have access to the organization template folder)
  3. create a NEW webapp using the template you have just exported
  4. On your new webapp,  click on saved->advance configuration->Map->Customize
  5. Add a new custom scale then save
  6. ctrl F5 to refresh the page, view the scale again and its gone.
  7. From agol assistant, I can confirm the custom scale is still available in the mapOptions.lod.


Please advice