AnsweredAssumed Answered

ArcMap 10.3.1 Slowness

Question asked by lrc_esri on Aug 1, 2018
Latest reply on Aug 1, 2018 by lrc_esri

Dear all,


I have ArcMap 10.3.1 installed on a high performance computer - Dell workstation with the following specifications:

OS: Windows 10 Pro for workstations

Processor: Dual Intel Xeon Processor E52620 v3 (6C, 2.4GHz, 15MB, 85W)

Graphics: NVIDIA Quadro NVS 510 2GB Memory: 32GB (4x8GB) 2400MHz DDR4 RDIMM ECC

HD: 1 TB 3.5" SATA (7500 rpm) (For Data)

SSD: 512 GB 2.5" SATA (For OS and Software)

Form: Tower

Monitor: Three DELL P2417H Monitor 60.5 cm (23.8")


When I use ArcMap program, it is take too long time to launch ( 30 seconds ), and when I tried to open any layer property,  the window always takes  about 27 seconds to open if the tab is (Labels), if I close the window in any other Tab and re-open the layer property, it is open normally, but if I move to Labels Tab, it is takes around  20 seconds to open. After that, when I move from tab to tab, it is work properly.


You can see the problem on the following video: Dropbox - 20180610_131718.mp4 


The same issue (slowness) when I open (Data View) tab in ArcMap Options or Labels tab on Grids properties.


I tried different methods to solve the problem: uninstall and reinstall ArcMap, change windows performance options, reinstall Graphics driver (using vendor driver), change Graphic card and using Esri recommended one ( NVIDIA Quadro K620 )... etc. but, unfortunately it is not solved at all,


I discover that, when I uninstall the Graphic drive, the problem disappear, but of course this is not the solution.


Please advice.