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Error: The index service seems to be unavaliable. Please check the index service.

Question asked by fimpe0011 on Jul 24, 2018
Latest reply on Jul 30, 2018 by fimpe0011

I get this error intermittently when attempting to create and delete accounts. The intallation was done with Enterprise Builder on a virtual machine.

 

When I go to portaladmin I can see in teh Index Status the users "Count in store" is greater than "Count in index". Re-indexing does not solve the problem. I assume this symptom is related to the error message ("Error: The index service seems to be unavaliable. Please check the index service.)"

 

Software version is 10.6

 

Thanks for any help or suggestions.

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