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Unable to access portaladmin site using initial account

Question asked by mpschoelen0 on Jul 24, 2018
Latest reply on Aug 8, 2018 by mpschoelen0

(Portal Version 10.5.1)

We deployed a portal using Chef. The installation directory is hosted on an auxiliary drive (D:) and the content is hosted on a file share. Ultimately, it will be HA, but we haven't gotten to the second portal yet.

For some reason, the initial admin account cannot log into the portal admin site (.../arcgis/portaladmin). We can log into the portal site itself, however. Because we are using a load balancer, we do not have a web adaptor.

 

Has anyone seen this before?

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