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Collector on Windows 10 (mobile) under 7cm accuracy can't submit features because: Location Unknown

Question asked by NorthBay on Jul 19, 2018
Latest reply on Oct 7, 2018 by Yashwant.Chauhanesrimuscat-esridist

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We have two new Windows 10 Panasonic Toughpads running GNSS Status App (v3.0.0.327) connected to two new Trimble R2 (v5.35) with real-time corrections. In Collector (v18.0.1.0) we can see the accuracy readout showing up to 7cm. Yet the Submit is not available and the heading in the create feature box says Unknown Location. We've tried basic feature layers (editable, sharable) on basic maps. This problem is intermittent and does work on rare occasions but usually does not work. We have 20+ satellites, NTRIP corrections in open skies etc. Location Profile is Default. GNSS Status app displays appropriate NMEA Sentences.

I've tested the exact same setup concurently in iOS and everything works fine. How is Collector different in Windows10 vs. iOS?

Attached are screenshots.

Anything you can offer is appreciated!

Tim

DMoore-esristaff

Jul 19, 2018 7:23 AM

Correct Answer

For the Trimble R2 receiver on Windows, Collector can't access locations with RTX or local base station corrected locations via NTRIP. Collector can only access autonomous GPS fixes and SBAS corrected locations.

GPS receiver support—Collector for ArcGIS | ArcGIS

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DMoore-esristaff

Jul 19, 2018 7:23 AM

GPS receiver support—Collector for ArcGIS | ArcGIS

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NorthBay @ DMoore-esristaff on Jul 20, 2018 7:39 AM

Thanks Dan - We get intermittent connection but this is not stable enough for our crews. GPSConnect/Direct also seems to help but again is not a stable solution.

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amilanes Oct 3, 2018 9:20 AM

Tim, assuming you are using VRS and not a single base, I was able to get this to work using the following procedure:

Remove R2 from Windows Bluetooth and Collector
Downgrade R2 firmware to v5.22 (even the latest v5.37 firmware doesn't work) using WebUI
Ensure you have installed the High Accuracy NMEA option in the R2 webUI. If not, contact your Trimble dealer for an install code.
Reboot R2
Add R2 in Windows Bluetooth
Open GNSS Status app > NMEA, select all NMEA options and apply then save
Setup your VRS in GNSS Status > Corrections
Once you are getting the expected accuracy in GNSS Status, open Collector
Re-add R2 in Collector and setup Location Profile
Open map and ensure proper GPS info is being received by Collector
You should be able to collect features now

Good luck!

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Yashwant.Chauhanesrimuscat-esridist

Oct 7, 2018 2:43 AM

Yes, FW 5.22 will work. I can confirm this is the solution provided by Trimble Support as well.

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DMoore-esristaff Jul 19, 2018 7:23 AM
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Correct Answer
For the Trimble R2 receiver on Windows, Collector can't access locations with RTX or local base station corrected locations via NTRIP. Collector can only access autonomous GPS fixes and SBAS corrected locations.

GPS receiver support—Collector for ArcGIS | ArcGIS
1 person found this helpful
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- NorthBay @ DMoore-esristaff on Jul 20, 2018 7:39 AM
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  Thanks Dan - We get intermittent connection but this is not stable enough for our crews. GPSConnect/Direct also seems to help but again is not a stable solution.
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amilanes Oct 3, 2018 9:20 AM
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Tim, assuming you are using VRS and not a single base, I was able to get this to work using the following procedure:
- Remove R2 from Windows Bluetooth and Collector
- Downgrade R2 firmware to v5.22 (even the latest v5.37 firmware doesn't work) using WebUI
- Ensure you have installed the High Accuracy NMEA option in the R2 webUI. If not, contact your Trimble dealer for an install code.
- Reboot R2
- Add R2 in Windows Bluetooth
- Open GNSS Status app > NMEA, select all NMEA options and apply then save
- Setup your VRS in GNSS Status > Corrections
- Once you are getting the expected accuracy in GNSS Status, open Collector
- Re-add R2 in Collector and setup Location Profile
- Open map and ensure proper GPS info is being received by Collector
- You should be able to collect features now
Good luck!
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Yashwant.Chauhanesrimuscat-esridist Oct 7, 2018 2:43 AM
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Yes, FW 5.22 will work. I can confirm this is the solution provided by Trimble Support as well.
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Collector on Windows 10 (mobile) under 7cm accuracy can't submit features because: Location Unknown

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