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How can we solve our problem regarding the access to our ArcGIS account for which we paid almost three months ago?

Question asked by sppnmd on Jul 18, 2018
Latest reply on Jul 18, 2018 by jtaylor-esristaff

Our organization payed the annual subscription for #ArcGIS Online at the end of April 2018, but we still don`t have access to our account. The account was active for a limited time during 12-22th of June 2018, but after that it was again suspended. Unfortunately, we can`t use the ArcGIS features and functions, and our activities based on ArcGIS are hindered. Can someone suggest a way to ensure we get full access again to our account?Juanita Taylor, Rebecca Strauch, GISP