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?Why can't I use the importing Map Server Cache tool to update a service

Question asked by on Jul 15, 2018

 I want to import a tile to an existing service. In order to do so I create a cache from the tile (which is in a tiff format) in identical scales to the scales in the service. Afterwards I use the Import map server cache tool In order to update the

service. Here you can see the error and the inputs from the result window

.I tried executing the tool manually as you can see here, and also via a python code which I demonstrate here

 In one of my previous trials which showed an error in execution the process itself succeeded and only a few days later we noticed that one tile was updated. Since then we unfortunately made many changes and now we are now in

a dead end.

.Any help would be most appreciated