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Sync Collector Edits: The containing process for 'system/SyncTools' has crashed

Question asked by RyanLeSage on Jun 28, 2018
Latest reply on Jul 11, 2018 by RyanLeSage

Hi, I'm  having an issue synicng edits from Collector (offline map) back to an unversioned, archive enabled features class (Global IDs are included). Server Manager shows the following errors:

1. The containing process for 'system/SyncTools' has crashed

2. Instance of the service 'system/SyncTools.GPServer' has crashed.


There is no error report in the errorreports directory.


I AM able to sync changes from the SDE feature class down to the offline map as long as there are no edits is said offline map. But I can't go the other way. I can also sync edits in Collector from the same feature service if using a connected/online map. Only the edits in the offline map throw the errors when syncing back to SDE.


I've cycled the services, reran the security configuration settings, turned off Editor Tracking, added the meltdown patch for MS and also the ArcGIS Server Improper Access Control Security Patch



ArcGIS Server 10.3.1 

Collector 18.0.1


Thanks for any help