This is my first time creating tile packages and I have been unsuccessful getting a tile package to serve as a basemap for my survey the map is usable offline. Following the "Prepare basemaps for offline use" documentation, I have tried (1) sharing my tile package online with my organization and adjusted the survey.info file to include the shared map location and (2) putting my tile package in the My Survey>Maps folder and selecting the tile package as the default map when creating the survey through Survey123 Connect for ArcGIS.
However, in both cases, the result looks like this. My points are there, but no basemap.
I believe this an error with my tile package. Any suggestions on how to confirm this? Or any more references for the map options in Survey123 Connect for ArcGIS that explore other options for offline basemaps?